Frequently Asked Questions

Creating an event is a simple process. After you have downloaded the event, follow one of the easy tutorial guides on our YouTube Channel for setting up a new event. 

The Aces Poker Run app is completely free to download and use for both event organizers and participants! However, if you choose to sell event tickets or registrations through the app, a small online service fee applies to each transaction. This fee can either be charged to the participant or deducted from the registration fee—whichever works best for your event. 

 In the current version of the app, these terms are used interchangeably. When someone registers online for an event, they are purchasing a "hand" for the event. A single participant can register and purchase multiple hands. Some people also refer to this as buying a "ticket."

While we strive to be consistent, these terms essentially mean the same thing. Whether you call it a registration, hand, or ticket, they all refer to the same process of participating in the event.

The extra card option is a great fundraising opportunity that allows participants to purchase an additional card, increasing their hand from 5 cards to 6 cards and boosting their chances of a stronger hand.

If you choose to enable this feature, participants can buy the extra card either during registration or before the third card of the event is distributed. You can specify the timing for purchasing extra cards in the event setup screen.

For example, if participants collect one card at the first stop and another at the second stop, they will have two cards in hand. To purchase an extra card, they must do so before the third card is dealt. This ensures fairness and consistency during the event.

Not at this time. If you require multiple-tier pricing or need to offer discounts, we recommend using our "Zero Fee" event option. This option allows you to sell hands and manage the collection of proceeds manually, giving you the flexibility to set your own pricing structure. 

 It depends on the type of event:

• Aces Trade Show Lite Events: You do not need to download the app. You can register using your phone number, and a link to a webpage will be sent to you.
• Standard Poker Run Events: You will need to download the app to register and purchase hands. However, you can purchase and manage multiple hands on a single device, similar to storing multiple tickets for a concert or sporting event. This means everyone in your group doesn’t need to download the app if they don’t want to.

While we encourage all participants to download the app to track the leaderboard and enjoy the full experience, we understand that not everyone may choose to do so.

The event waiver option is an optional feature that allows organizers to upload a PDF of their event waiver directly into the app. On the day of the event, participants are required to review and accept the waiver before they can engage in any event activities, such as receiving a card, checking in through a tracker, and more. This ensures compliance and streamlines the check-in process. 

A tracker is a feature that event organizers can set up to monitor participant activities during an event. For example, if you’re providing a free t-shirt to every participant or offering a free dinner, you can use the tracker to ensure only eligible participants receive these perks.

Much like scanning tickets at a concert, the tracker allows you to scan and verify participants quickly and efficiently. Organizers can customize trackers to fit their specific needs, making it easy to keep track of who has checked in or redeemed certain items or services during the event.