Frequently Asked Questions

 You can set anywhere from 5 to 10 cards per hand. Five is the standard, but you can allow more — and if the Extra Card option is enabled with a 10-card setup, players receive 9 cards and can purchase the 10th. 

 Open the Aces Poker Run app, go to Manage Events, and tap the blue “+” to launch the Event Setup Wizard. From there, you’ll enter your event details, choose card-dealing options, and publish when ready.  View the full step-by-step guide >

The Aces Poker Run app is completely free to download and use for both event organizers and participants! There are standard Stripe online processing fees for every transaction and an app licensing fee deducted from the proceeds collected for each event hand sold. See a full break down. 

These terms are used interchangeably. When someone registers online for an event, they are purchasing a "hand" for the event. A single participant can register and purchase multiple hands. Some people also refer to this as buying a "ticket" or "registering".

The extra card option is a great fundraising opportunity that allows participants to purchase an additional card, increasing their hand from 5 cards to 6 cards and boosting their chances of a stronger hand.

If you choose to enable this feature, participants can buy the extra card either during registration or before the third card of the event is distributed. You can specify the timing for purchasing extra cards in the event setup screen.

For example, if participants collect one card at the first stop and another at the second stop, they will have two cards in hand. To purchase an extra card, they must do so before the third card is dealt. This ensures fairness and consistency during the event.

Yes! If you have the need to sell an item during registration please contact us either via email or through the help chat in the app and we can help set that up for you. In Fall 2025 we are adding our full store function so you can add items to your registration on your own.  Until this just reach out and ask us. We can help you create items for your event!

This functionality will be available in fall 2025. In the meantime, if you require multitier pricing reach out to us. We can most likely help you get that configured. 

 It depends on the type of event:

• Standard Poker Run Events: You will need to download the app to register and purchase hands. However, you can purchase and manage multiple hands on a single device, similar to storing multiple tickets for a concert or sporting event. This means everyone in your group doesn’t need to download the app if they don’t want to.
• Aces Trade Show Lite Events: You do not need to download the app. You can register using your phone number, and a link to a webpage will be sent to you.

While we encourage all participants to download the app to track the leaderboard and enjoy the full experience, we understand that not everyone may choose to do so.

The event waiver option is an optional feature that allows organizers to upload a PDF of their event waiver directly into the app. On the day of the event, participants are required to review and accept the waiver before they can engage in any event activities, such as receiving a card, checking in through a tracker, and more. This ensures compliance and streamlines the check-in process. 

A tracker is a feature that event organizers can set up to monitor participant activities during an event. For example, if you’re providing a free t-shirt to every participant or offering a free dinner, you can use the tracker to ensure only eligible participants receive these perks.

Much like scanning tickets at a concert, the tracker allows you to scan and verify participants quickly and efficiently. Organizers can customize trackers to fit their specific needs, making it easy to keep track of who has checked in or redeemed certain items or services during the event.

 Participant payments are processed through Stripe. Our service fee is automatically deducted at the time of purchase, and the remaining funds are deposited directly into your bank account by Stripe once you have completed and closed out the event. 

Yes. You can sell tickets in person using the Sell In Person option in the app. In fall 2025, we’ll be adding a small license fee per hand for in-person ticket sales, which organizers can pay by credit card. For now, you can use this feature at no cost.

While in-person sales are supported, we recommend encouraging participants to register in advance through the app. This eliminates day-of lines, ensures everyone is ready to go, and delivers the smoothest event experience.